Shipping policy
Shipping Policy
Thank you for shopping with us! Below is everything you need to know about our shipping process.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, it will be shipped out immediately.
Shipping Time
Shipping times vary depending on your location:
- United States: 5–10 business days
- Canada, United Kingdom, Australia, New Zealand: 7–15 business days
- International: 10–20 business days
Please note that these are estimated delivery times and may vary due to high demand, customs delays, or carrier issues.
Shipping Costs
Shipping costs are calculated at checkout. We may offer free shipping promotions from time to time.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 days for tracking information to update.
Delayed or Lost Packages
We are not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances. However, if your package is significantly delayed or lost, please contact us and we will do our best to assist you.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions about your order or shipping, please contact us at:
support@shopevolyage.com
Thank you for your business and support!